Frequently Asked Questions

Find answers to common questions about our programs

What age group is this program for?

Our program is designed for children ages 5-18. We have different class levels grouped by both age and proficiency: Beginners, Intermediate, and Advanced.

How often are the classes held?

For our regular 6-month program, classes are held twice weekly (either Friday/Saturday or Saturday/Sunday). The summer intensive program meets 4 times per week for 3 months.

What payment methods do you accept?

We accept all major credit/debit cards and bank transfers through our secure Paystack payment gateway. Unfortunately, we don't currently accept cash payments.

What is your refund policy?

We offer a full refund if requested before the second class session. After that, refunds are prorated based on classes attended minus a 10% administrative fee.

What technology requirements are needed?

Students will need:
- A computer or tablet with webcam
- Stable internet connection (minimum 5Mbps)
- Google Classroom application installed
- Chrome or Firefox browser

Can we access class recordings?

Yes! All classes are recorded and available in your student portal for 30 days after each session. You can download materials but recordings are streaming-only for copyright protection.

Still have questions? Contact our support team and we'll be happy to help!